eSIM Orders, Email Delivery & Refund FAQs

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Orders, Delivery and Refunds

Answers about receiving your eSIM after purchase, what to do if something went wrong, and how refunds work.

4 questions in this section

Does RoameoGo sell flights, hotels or car hire directly?

Your eSIM details — including your QR code or activation code — are usually sent by email shortly after checkout. Please check your junk or spam folder if you do not see the email within a few minutes.

Double-check your email

Make sure you enter the correct email address at checkout. If your eSIM details do not arrive, contact RoameoGo with your order reference as soon as possible.

I entered the wrong email address. What should I do?

Contact RoameoGo as soon as possible with your order reference number and the email address used at checkout. We will review what can be done. If the eSIM has not yet been delivered or used, we may be able to assist with redelivery.

Can I get a refund?

Refund eligibility depends on whether the eSIM has been delivered, installed, activated, used, expired or fully consumed. Please see the Refund Policy for full details.

Statutory rights

Your statutory rights are not affected by this policy. We will always follow applicable consumer protection law.

How long does eSIM delivery take?

Most eSIMs are delivered digitally by email shortly after purchase. Delivery may occasionally be delayed by payment verification, supplier processing, email filtering or technical issues. If your eSIM has not arrived within a reasonable time, check your spam folder and contact RoameoGo with your order reference.

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