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Legal

Privacy Policy

The rules that apply when you use RoameoGo and purchase travel eSIM products.

Last updated: [LAST UPDATED DATE]

Draft — not legal advice. These are draft legal pages that have not been reviewed by a qualified solicitor and must be reviewed before the site goes live. [Highlighted text] are placeholders to replace with confirmed details before publication.

On this page

1. Introduction

This Privacy Policy explains what personal data RoameoGo collects, how we use it, who we share it with, and what rights you have. We take your privacy seriously and aim to be transparent about our practices.

Please read this policy carefully. By using RoameoGo, you acknowledge that we process personal data as described here.

2. Who We Are

The data controller for personal data collected through RoameoGo is [LEGAL ENTITY NAME] trading as RoameoGo, registered in Jersey, Channel Islands with company number [COMPANY NUMBER], registered address [REGISTERED ADDRESS]. Contact: [CONTACT EMAIL].

3. What Personal Data We Collect

We may collect the following personal data:

  • Identity data — your name (if provided)
  • Contact data — email address,
  • WhatsApp number (if provided for support or claims)
  • Order data — products purchased, destination, order reference, travel dates
  • Support data — messages and communications you send us
  • Marketing data — email address if you subscribe to travel tips or newsletters
  • Technical data — IP address, browser type, device type, pages visited, referral source (collected via analytics tools)
  • Affiliate data — click and referral data from affiliate link tracking (where applicable)

We do not collect or store full payment card details. Payments are handled by third-party payment processors.

4. How We Collect Personal Data

We collect personal data when you:

  • place an order or purchase a product on RoameoGo
  • create an account or log in to your customer area
  • contact us by email, WhatsApp or our contact form
  • subscribe to our newsletter or travel tips emails
  • submit a free eSIM claim
  • browse our website (via cookies and analytics tools)
  • click an affiliate link (affiliate tracking cookies may be set)

5. Why We Use Personal Data

We use your personal data for the following purposes:

  • to process and fulfil your eSIM order and deliver your product
  • to communicate with you about your order or customer account to respond to support and customer service enquiries
  • to process free eSIM claims and verify eligibility
  • to send marketing emails, newsletters or travel tips (where you have subscribed or we have a legitimate interest and the law permits)
  • to improve our website and services using analytics data, with your analytics consent
  • to measure which Google advertisements lead to purchases, with your separate advertising-measurement consent
  • to comply with our legal and accounting obligations
  • to detect and prevent fraud or misuse

6. Legal Bases for Processing

Where applicable data protection law requires a legal basis for processing, we rely on the following:

  • Contract — to fulfil your order and deliver eSIM products
  • Legitimate interests — to improve our services, detect fraud, and send relevant marketing to existing customers (where permitted)
  • Legal obligation — to comply with tax, accounting or legal requirements
  • Consent — for newsletter subscriptions and non-essential cookies

7. Who We Share Data With

We do not sell your personal data. We share it with the following third parties for the purposes described in this policy:

  • eSIM connectivity providers (to fulfil your order)
  • Payment processors (to process payments securely)
  • Email delivery platforms (to send order confirmations and communications)
  • Google Analytics and Microsoft Clarity (with analytics consent), and Google Ads for advertising measurement (with separate consent), as explained in section 11
  • Affiliate and travel partners (limited click and referral data)
  • Legal or regulatory authorities, if we are required by law to do so

8. eSIM Connectivity Providers

To fulfil your eSIM order, we pass necessary order details (such as product type and delivery email) to our eSIM connectivity providers and roaming partners. These providers process this data under their own terms. We work only with providers who maintain appropriate data security standards.

9. Payment Providers

Payments are handled by third-party payment processors. We do not store full card details. Your payment data is processed directly by the payment provider under their own privacy terms and security standards. We receive only a transaction confirmation.

10. Affiliate and Travel Partners

When you click an affiliate link on RoameoGo — such as a link to a flight search, hotel booking, car hire, or travel insurance — the third-party partner may set a tracking cookie or log a referral. This data is processed by the third-party provider under their own privacy policy. RoameoGo receives aggregated or anonymised commission reporting.

11. Analytics and Advertising Measurement

We use Google Analytics 4 (GA4) and Microsoft Clarity, after you accept analytics, to understand how visitors use our website. Google Analytics measures visits, product views, checkout activity and purchases. Microsoft Clarity provides heatmaps and session recordings. These tools may collect pages visited, time on site, referral sources, device type and approximate location. Purchase events include product details, transaction reference, value and currency.

Advertising measurement is a separate optional choice. If you also accept it, we allow Google advertising cookies and permit Google Analytics to share ad-click and purchase conversion data with Google Ads to measure which ads lead to purchases. This feature works through Analytics, so both choices must be enabled. Our Google tags keep personalised advertising disabled. You can reject optional tracking or change your choices at any time through Cookie settings. For more details, see our Cookie Policy.

12. International Transfers

Some of our third-party providers (such as analytics tools and email platforms) may process data outside the UK or EEA. Where this occurs, we take steps to ensure appropriate safeguards are in place, such as standard contractual clauses or the provider being covered by an adequacy decision.

13. Data Retention

We retain personal data for as long as necessary for the purposes described in this policy. In general:

  • Order records may be retained for several years for legal, tax and accounting purposes
  • Support communications may be retained for dispute resolution purposes
  • Marketing subscribers can unsubscribe at any time and we will remove you from active lists promptly
  • Analytics data may be retained in aggregated or anonymised form for longer periods

14. Your Rights

Depending on applicable data protection law, you may have the following rights:

  • Access — to request a copy of the personal data we hold about you
  • Correction — to request we correct inaccurate data
  • Erasure — to request deletion of your data (subject to legal retention obligations)
  • Restriction — to request we limit processing in certain circumstances
  • Portability — to request data in a portable format where applicable
  • Objection — to object to processing based on legitimate interests
  • Withdraw consent — where processing is based on consent, to withdraw it at any time
To exercise any of these rights, please contact us at [CONTACT EMAIL].

15. Deleting Your Data

You may request deletion of your personal data by contacting us at [CONTACT EMAIL]. We will action deletion requests subject to any legal, tax, accounting, fraud prevention or dispute-related retention requirements. Where we are legally required to retain certain data, we will inform you.

16. Children

RoameoGo is not directed at children under 18. We do not knowingly collect personal data from under-18s. If you believe we have collected data from a child, please contact us at [CONTACT EMAIL] and we will delete it promptly.
RoameoGo may receive commission from eligible purchases made through our travel insurance referral links. For more information, see our Travel Insurance Disclaimer.

17. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

18. Updates to This Policy

For any privacy-related query, to exercise your rights, or to raise a concern, please contact us at [CONTACT EMAIL]. If you are not satisfied with our response, you may have the right to lodge a complaint with a relevant data protection authority.

19. Contact

For any privacy-related query, to exercise your rights, or to raise a concern, please contact us at [CONTACT EMAIL]. If you are not satisfied with our response, you may have the right to lodge a complaint with a relevant data protection authority.